Due to the Wisconsin state mandate regarding COVID-19, our return department will be experiencing delays processing returns.
Please bear with us in this temporary situation.
All Sales Are Final on Clearance Items (this applies to items that are tagged “Clearance” ONLY); No Returns or Refunds – No Exceptions.
• Castle products purchased online (via Amazon, eBay, or any other online sales channel) must be returned to the dealer they were purchased from. Please contact them directly.
• See product descriptions for return exclusions and details.
• Check your “Spam” folder for response emails from “(example)@CastleSales.com”.
• We do not do “exchanges” — Only “returns”.
• If you need a different size or color, you can return the incorrect item (you must obtain a RA number to do so – Fill out the form below to request one). You will be refunded according to our return policy.
To avoid an “Out-Of-Stock” situation on the size / color you need:
• First: Purchase the size & color you need directly through CastleSales.com
• Second: Fill out the form below to return the item you bought directly through our website
Purchases made directly through CastleSales.com have a 14 day return period (from the date of purchase) (exclusions listed below).
• The product must be unworn and in new, re-sellable condition, have the tags still attached, and must be a current model.
• Any returns that don’t meet these conditions will be subject to refusal or a restock fee. NO used products are eligible for refund.
Clearance tagged items are not returnable; See product descriptions for return exclusions and details.
• Buyer is responsible for all shipping costs for a return. Please remember that shipping costs are non-refundable.
• Returns cannot be dropped off at our location.
You can create an account to check your past orders by clicking here
Request a return:
• All fields are required and must be filled in.